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About Us

About Us

Advance Landscape Systems is a 3rd generation family owned company providing the kind of service and integrity our customers really appreciate and value.

We are the leading supplier to the landscape and land development industries in New Zealand, specialising in landscaping, aboriculture and landscape solutions. We offer a large range of products, some manufactured for us here in New Zealand and others sourced from specialist manufacturers and suppliers around the world. We provide value solutions suited to the difficult and demanding conditions in New Zealand's unique outdoor environment.

Wherever possible, we source and provide products that are friendly to the environment.

Our New Zealand customers and those throughout the Pacific are serviced from our Christchurch based head office and warehouse facilities at the Waterloo Business Park in Christchurch.

Our Mission

Our mission is to provide innovative landscape solutions to New Zealanders that are committed to restoring the environment and re-establishing nature.

"There are no traffic jams along the extra mile"

Roger Staubach - Hall of fame football player

Our Values

Every time you contact us, whether in person, by phone, email or via our user-friendly website, we expect our core values to be part of your experience in dealing with us.

  • Synergy
  • Respect
  • Innovation
  • Care
  • Knowledge

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Our Knowledge

Our Vision: Green Your World: help socially responsible growers preserve the environment by making landscaping simple and sustainable.

Our Team

We have a fabulous team who are committed to answering our customers' needs. Contact any of our team today for guaranteed friendly and helpful service!

FAQ's

We are always happy to answer your questions so if you cannot find your answer below, please reach out and we will be happy to assist!

Checkout

I am being charged rural at checkout, but my address is definitely not in a rural area, how do I fix this?
  • We have a system working in behind our website with the NZPost delivery addresses on it so we don't choose what is classed as rural. You can also check your address on New Zealand Rural Address Checker or Address Finder. If your address is still not coming up rural on either of these websites, call us on 0800 600 789 and we will be happy to help.
It is saying I am earning loyalty points, what does this mean and how can I use them?
  • Yes, we like to reward our customers! Click on this page to learn about it. Loyalty Points
When I put my address in, it asks me to put my city in, but this area is greyed out, how do I fix this?
  • You will need to remove your address and start re-typing this in. When you start typing your address in again, some options should come up below. You must choose one of these options which will auto-fill your address.
When the address options come up, my address is there but in the wrong suburb!
  • Yes, this can happen but this is because we use a NZ registered address check system and certain couriers and companies assign the suburb layout differently. Although your address may be wrong, the couriers go by your street name and postcode which will fix the suburb issue.
My address isn't even coming up in the drop down options?
  • Just choose an address that is on the street or in the area and write your correct address in the notes as some new addresses may not come up. Please note if your address is rural, you may incur rural fees.
How do I know when my click and collect order will be ready?
  • You will receive an email from our team advising you when it will be ready. Our address is 491 Waterloo Road, Islington, Christchurch and collections can be made, Monday to Friday, 8am-4pm.

Pricing

Do you sell to the public or only trade? I am a homeowner who just wants to purchase some items.
  • Yes, we sell to the public! You can either purchase online or come to our store in 491 Waterloo Road, Islington, Christchurch. We prefer click and collect to make your experience prompt but we are always happy to give advice or show you samples. We also sell to trade customers who can view our products online and then call or email for a quote. We partner with organisations for large landscape and planting projects and indent orders can be placed for the upcoming planting season.
If I am buying bulk, can I get trade pricing?
  • Yes, if you are purchasing considerably more than our bulk pricing online or wish to order on a regular basis, you can apply for an account and/or trade pricing. We supply trusts and work with companies on Jobs for Nature programmes. We can offer special pricing and support for these jobs.
I have been given a grant to spend on planting trees but want to spend money on protecting them. Can you help?
  • Yes, we have worked on many grant and trust jobs. We can quote on this and work with you from requirements to dates you need this on site along with installation guides and recommendations. We also love to join planting days!
How do I set up a Trade Account?
  • Yes, you can apply for a Trade Account. Please click this link or email us on sales@advancelandscape.co.nz or 0800 600 789 and we will take you through the steps to get approval.
Showroom
  • Anyone is welcome to call into one of our showrooms at Christchurch (491 Waterloo Road, Islington, Christchurch) or Auckland (126 Captain Springs Road, Onehunga, Auckland). Product is available to purchase. Please note only Debit Card, Credit Card or Farmlands Card are expected for payment.

Freight & Returns

Can I return my order? 
  • Yes, you can return your order within 4 weeks for a credit or a refund providing it is still in its original packaging. Please note for any biodegradable products, we will not accept anything that has started the degrading process. 
  • Any orders that the customer wishes to return after 4 weeks will be subjected to a 25% restocking fee and will need to arrange the return of the product themselves. 
  • We do not accept return of custom orders or any products that have been manufactured or ordered especially for a job or project.
Can I pick up?
  • Yes, you can collect from our store in 491 Waterloo Road, Islington, Christchurch. We also have a location in Kamo, Whangarei but most of our stock is stored in our Christchurch branch.
What if I need to change or cancel my order?
  • If you wish to cancel or change your online order, feel free to email us within 12 hours of placing your order. If beyond that, please call us just in case we need to stop your shipment. If you have received your order and wish to return it, we reserve the right to charge a re-stocking fee.
Where do you ship?
  • We ship nationwide! We also ship to Stewart Island, Waiheke Island and Great Barrier Island. If you wish to send internationally or to Australia, we can ship to a shipping company for you to organise the freight from there. We can ship to the Chatham Islands but this will incur the full charge. 
How much is delivery?
  • View all our pricing and details on freight by clicking on our freight page: Delivery
How long will it take for my order to arrive?
  • We ship our orders within 48 hours of receiving your order. Due to the high volume of online orders in NZ currently, we are finding that every transport company is facing ongoing delays. If you have a certain date you require this by, please write it in the notes and if we cannot meet it, we will contact you.
Who do you use to send freight?
  • We use a variety of carriers to best serve our customers. Below is our main partners but we are not limited to using others to best serve our customers.

Courier: PBT

Transport: PBT & Mainfreight

I have an urgent order, do you offer an overnight service?
  • We sell a large number of bulky products which cannot be sent on an overnight/plane service. However, we can send smaller items overnight which will incur an extra fee.

Products

Where can I see your product?
  • You can visit our store in 491 Waterloo Road, Islington, Christchurch. Alternatively, we are happy to dispatch free samples for you. We believe in our products so are confident that when you try them out, you will love them as much as we do!
How do I know what weed or mulch mat I should choose, you have so many options?
  • Feel free to call us on 0800 600 789 and it depends on the application, for a quick review, click on our comparison chart here.
How do I know what plant-guard works best for my application?
  • Feel free to call us on 0800 600 789 and it depends on the application, for a quick review, click on our comparison chart here or read our blog here.
I love the look of your products but an unsure if I am ordering the right products for my landscape project, can you help?
  • Absolutely, we are happy to help! Either fill in our online form, call us on 0800 600 789 or email us on sales@advancelandscape.co.nz We have a team of people with knowledge and experience and we are always happy to offer our honest advice.
What does it mean on your website with the 1+ and 4+ Rate, I am confused?
  • The 4+ means that if you purchase 4 or more, you will receive a better rate.

FlexMSE

Can you install my FlexMSE wall for me?
  • No, we don't install the FlexMSE walls ourselves, although we do know how! Wish to install your own? Click here to view our Youtube Video for instructions. Alternatively, feel free to call us and we can direct you to FlexMSE installers based around NZ.
Do you sell the FlexMSE bags empty or full?
  • We can sell the FlexMSE bags and plates empty for you to fill yourself. Alternatively, we can supply them full which will incur extra cost.
I am interested in hearing more about FlexMSE, how do I find this out?
  • We have 3 consultants based in NZ who can help you out with any questions. If you have a potential job coming up, our team are happy to meet you onsite to discuss your project and how FlexMSE would work on your site. Alternatively, we are happy to do a Zoom Call where we will take through a webinar on our FlexMSE walls and answer any questions.
I am an engineer/architect and need more technical information on FlexMSE, how do I access this?
  • We have 3 consultants based in NZ who can help you out with any questions. We also have consultants in Canada who will also be happy to answer your design or engineer queries and can allow you access to their technical database. We are always to available to provide a Webinar for you and your team or come onsite if easier.
Is the FlexMSE Wall environmentally friendly?
  • Yes, this is a growing wall. What about the bags though?The quick answer is that the materials used in Flex MSE do not fall into the category of microplastics and instead are reduced to a non-respirable element as they break down. The final element at the end of the life-cycle is a base element that occurs in nature which doesn't show up on a ppb reading as pollution. You may be interested in checking out the Flex MSE EPD We can email you the full analysis if required.
How do I know whether I should Hydroseed my wall or plant it out, and with what type?
  • This is based in what environment you are installing the FlexMSE in, and the type of elements. The consultant in your area would be happy to talk this through with you and provide recommendations.